Commercial goods and services

New law in force

The Equality Act came into force on 1 October 2010. Some of the information on this page may be out of date.

It is unlawful to turn away customers because of their sexual orientation. It is also unlawful to advertise in a way that implies that customers of a particular sexual orientation are unwelcome.

However, it is not unlawful to provide commercial goods and services that are likely to be of more interest to people of a particular sexual orientation than to others of a different sexual orientation. 


A travel company that organises holidays can target its services at lesbians, gay men and bisexual people. This is lawful discrimination.

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