Creating a fairer Britain
The Government has commissioned a new Equality Advisory Support Service (EASS) to replace the EHRC Helpline. The EHRC Helpline is closed and can no longer be contacted for new enquiries by phone, letter or email.
The Government decided to stop funding the EHRC helpline following a review of the EHRC's provision of information, advice and support which is available at:
Following a procurement process carried out under EU rules, the contract to provide the EASS has been awarded to Sitel. Sitel works with Disability Rights UK, the Law Centres Federation, Voiceability, the British Institute of Human Rights and the Royal Association for Deaf People.
The EASS works collaboratively with the organisations from whom it receives referrals and where the individual consents, let them know the outcome of cases they refer. EASS works closely with EHRC, referring on potential test cases and sharing information to inform the EHRC's wider work on equality.
The new service is aimed at individuals who need more expert advice and support on discrimination than advice agencies and other local organisations can provide.
The EASS does:
The contact numbers for the new service are:
Post: FREEPOST Equality Advisory Support Service FPN4431