Equality and Human Rights Commission

Guidance for service providers about their rights under the Equality Act 2010

This guide is one of a series written by the Equality and Human Rights Commission to explain what you must do to meet the requirements of equality law. These guides support the Equality Act 2010. This Act brings together lots of different equality laws, many of which we have had for a long time. By doing this, the Act makes equality law simpler and easier to understand.

• What equality law means for your association, club or society 
• What equality law means for your business when you’re providing goods, facilities or services to the public
• What equality law means for your voluntary and community sector organisation (including charities and religion or belief organisations)
• Delivering services: staff, places, advertisements and marketing, written materials, websites, telephone
• When you are responsible for what other people do
• The duty to make reasonable adjustments to remove barriers for disabled people
• What to do if someone says they’ve been discriminated against 
• Further sources of information