Useful links - air travel

Key contacts

Civil Aviation Authority (CAA)

Phone: 020 7453 6888 Consumer advice line Monday to Friday, 9.00am to 2.30pm
Fax: 020 7453 6754
Email: passengercomplaints@caa.co.uk
Write:
Passenger Advice and Complaints Team,
Civil Aviation Authority
4th Floor,
CAA House
45-59 Kingsway
London
WC2B 6TE

Department for Transport (DfT)

DfT has produced guidance for the air travel industry - a Code of Practice which is available on their website.

Department for Transport
Great Minster House
76 Marsham Street
London
SW1P 4DR

Enquiry Helpdesk: 020 7944 8300
Fax: 020 7944 9643
Email: FAX9643@dft.gsi.gov.uk
Website: www.dft.gov.uk

Consumer Council for Northern Ireland (CCNI)

The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. If you are based in Northern Ireland, please contact the CCNI if you have a complaint about an airline or airport related to your disability or reduced mobility.

The Consumer Council
116 Holywood Road
Belfast
BT4 1NY
Telephone: 0800 121 6022
E-mail: complaints@consumercouncil.org.uk
Website: www.consumercouncil.org.uk  

Further useful government, travel and consumer organisations

Able Magazine

Disability lifestyle magazine

Website: www.ablemagazine.co.uk

Association of ATOL Companies (AAC)

All AAC members are licensed under the Civil Aviation Authority Air Travel Organisers Licence (ATOL) programme
AAC
5th Floor
Regal House,
70 London Road
Twickenham
TW1 3QS

Telephone: 020 8288 1430
Website: www.aac-uk.org     

Association of British Travel Agents (ABTA)

ABTA is the UK’s main travel trade association.
ABTA
30 Park Street,
London
SE1 9EQ

Website: www.abta.com

ATOL

ATOL is the Government’s licensing and bonding scheme for tour operators selling holiday packages that include flights, and flight specialists selling charter and discounted scheduled airline tickets.

ATOL
Civil Aviation Authority
45-59 Kingsway
London WC2B 6TE

Telephone: 020 7453 6430
Website: www.atol.org.uk    

DEFRA (Department for Environment, Food and Rural Affairs)

DEFRA provides information on the Pets Travel Scheme (PETS), the PETS passports and on routes approved for carrying assistance dogs.

PETS helpline
Telephone 0870 241 1710 - Monday to Friday - 8am to 6pm UK time (closed Bank Holidays).
Textphone: 0845 300 1998
Fax: 01245 458749
Email: quarantine@animalhealth.gsi.gov.uk (please enclose your postal address and a day time telephone number)
Website: http://www.defra.gov.uk 

Disabled Persons Transport Advisory Committee (DPTAC)

DPTAC advises the UK Government on access for disabled people to transport.

DPTAC
Zone 4/24
Great Minster House
76 Marsham Street
London SW1P 4DR

Telephone: 020 7944 8011
Textphone: 020 7944 3277
Fax: 020 7944 6998
E-mail: dptac@dft.gsi.gov.uk
Website: www.dptac.gov.uk

European Consumer Centre UK

ECC United Kingdom provides free information on consumer rights in Europe and assists in cross-border disputes.

UK European Consumer Centre
Trading Standards Institute
1 Sylvan Court , Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH

Telephone: 08456 04 05 03
Fax: 08456 08 96 00
Email: ecc@tsi.org.uk
Website: www.ukecc.net

Guide Dogs for the Blind Association

They provide advice for assistance dog owners on travelling with their dogs.

The Guide Dogs for the Blind Association
Burghfield Common
Reading
RG7 3YG

Tel: 0118 983 5555
Fax: 0118 983 5433
Email: guidedogs@guidedogs.org.uk
Website: www.guidedogs.org.uk 

Joint Committee on Mobility of Blind and Partially Sighted People

The JCMBPS is an independent body consisting of representatives from the principle organisations of blind, deafblind and partially sighted people, with a specific interest in access and mobility.

JCMBPS Secretariat
Hillfields, Burghfield Common
Reading, Berkshire
RG7 3YG

Telephone: 0118 983 8359
Fax: 0118 983 8206
Website: www.jcmbps.org.uk  
email: jcmbps@guidedogs.org.uk  

Leonard Cheshire Disability

Leonard Cheshire Disability exists to change attitudes to disability and to serve disabled people around the world.

Head Office
Leonard Cheshire Disability
66 South Lambeth Road
London
SW8 1RL

Tel: 020 3242 0200
Fax: 020 3242 0250
Email: info@LCDisability.org  
Website: www.lcdisability.org 

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