Creating a fairer Britain
For details see our Contact us page
See also our other Rights pages for more information about your rights in different settings.
DfT has produced guidance for the air travel industry – a Code of Practice – which is available on their website.
Department for Transport
Great Minster House
76 Marsham Street
London
SW1P 4DR
Enquiry Helpdesk: 020 7944 8300
Fax: 020 7944 9643
Email: FAX9643@dft.gsi.gov.uk
Website: www.dft.gov.uk
The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. If you are based in Northern Ireland, please contact the CCNI if you have a complaint about an airline or airport related to your disability or reduced mobility.
The Consumer Council
116 Holywood Road
Belfast
BT4 1NY
Telephone: 0800 121 6022
E-mail: complaints@consumercouncil.org.uk
Website: www.consumercouncil.org.uk
Disability lifestyle magazine
Website: www.ablemagazine.co.uk
The Air Transport Users Council (AUC) is the UK's consumer council for air travellers. If you have any air travel complaints which are not related to disability or reduced mobility, please contact AUC.
Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE
Phone: 020 7240 6061
Fax: 020 7240 7071
Email: complaints@auc.org.uk
Website: www.auc.org.uk
All AAC members are licensed under the Civil Aviation Authority Air Travel Organisers Licence (ATOL) programme
AAC
5th Floor
Regal House,
70 London Road
Twickenham
TW1 3QS
Telephone: 020 8288 1430
Website: www.aac-uk.org
ABTA is the UK’s main travel trade association.
ABTA
68-71 Newman Street
London W1T 3AH
Telephone: 020 7637 2444
Website: www.abta.com
AITO is the UK travel trade association representing independent and specialist tour operators
AITO
133A St Margaret's Road
Twickenham
Middlesex TW1 1RG
Telephone: 020 8744 9280
Website: www.aito.co.uk
ATOL is the Government’s licensing and bonding scheme for tour operators selling holiday packages that include flights, and flight specialists selling charter and discounted scheduled airline tickets.
ATOL
Civil Aviation Authority
45-59 Kingsway
London WC2B 6TE
Telephone: 020 7453 6430
Website: www.atol.org.uk
Information about the Blue Badge Scheme can be found on the DfT website at www.dft.gov.uk
Blue Badge Helpline: 0207 944 2914 or 0161 367 0009
Email: blue.badge@dft.gsi.gov.uk
The CAA is the UK's independent specialist aviation regulator.
Website: www.caa.co.uk
DEFRA provides information on the Pets Travel Scheme (PETS), the PETS passports and on routes approved for carrying assistance dogs.
PETS helpline
Telephone: 0870 241 1710 - Monday to Friday - 8am to 6pm UK time (closed Bank Holidays).
Textphone: 0845 300 1998
Fax: 01245 458749
Email: quarantine@animalhealth.gsi.gov.uk (please enclose your postal address and a day time telephone number)
Website: http://www.defra.gov.uk
DPTAC advises the UK Government on access for disabled people to transport.
DPTAC
Zone 4/24
Great Minster House
76 Marsham Street
London SW1P 4DR
Telephone: 020 7944 8011
Textphone: 020 7944 3277
Fax: 020 7944 6998
E-mail: dptac@dft.gsi.gov.uk
Website: www.dptac.gov.uk
ECC United Kingdom provides free information on consumer rights in Europe and assists in cross-border disputes.
UK European Consumer Centre
Trading Standards Institute
1 Sylvan Court , Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH
Telephone: 08456 04 05 03
Fax: 08456 08 96 00
Email: ecc@tsi.org.uk
Website: www.ukecc.net
FTO is the UK travel trade association representing the UK’s largest tour operators.
Federation of Tour Operators
1st Floor
Graphic House
14-16 Sussex Road
Haywards Heath
West Sussex
RH16 4EA
Telephone: 01444 457900
Website: www.fto.co.uk
This campaign by the Disability Rights Commission aimed to help you get the best out of public transport and be more independent. See www.mygojo.co.uk
They provide advice for assistance dog owners on travelling with their dogs.
The Guide Dogs for the Blind Association
Burghfield Common
Reading
RG7 3YG
Tel: 0118 983 5555
Fax: 0118 983 5433
Email: guidedogs@guidedogs.org.uk
Website: www.guidedogs.org.uk
Telephone: 0207 660 0068
Website: www.iata.org
The JCMBPS is an independent body consisting of representatives from the principle organisations of blind, deafblind and partially sighted people, with a specific interest in access and mobility.
JCMBPS Secretariat
Hillfields, Burghfield Common
Reading, Berkshire
RG7 3YG
Telephone: 0118 983 8359
Fax: 0118 983 8206
Website: www.jcmbps.org.uk
email: jcmbps@guidedogs.org.uk
Leonard Cheshire Disability exists to change attitudes to disability and to serve disabled people around the world.
Head Office
Leonard Cheshire Disability
66 South Lambeth Road
London
SW8 1RL
Tel: 020 3242 0200
Fax: 020 3242 0250
Email: info@LCDisability.org
Website: www.lcdisability.org
A one stop shop for consumer protection information in the UK. This site provides a wealth of information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.
Website: www.tradingstandards.gov.uk
TTA is a trading group made up of smaller tour operators.
Travel Trust Association
Albion House
3rd floor
High Street
Woking
Surrey GU21 6BD
Telephone: 0870 8890577
Website: www.traveltrust.co.uk