Shops, services, clubs and associations

New law in force

The Equality Act came into force on 1 October 2010. Some of the information on this page may be out of date.

Everyone has an equal right to access shops and services, and to be treated with fairness and respect, whatever their sexual orientation.

Example

Two men are refused a hotel room with a double bed, although one is available, because the hotel says it is against their policy to allow adults of the same sex to share a bed. This is unlawful direct discrimination.

Example

If a loan company refused to give loans to customers who have had an HIV test, this could be indirect discrimination against gay men, who may be more likely than others to have had such a test.

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