Equality and Human Rights Commission

1. Discrimination outside of employment: the claims process in England and Wales
2. Preliminary steps and avoiding legal action
3. Time limits
4. Statutory questionnaires
5. Making a claim
6. Settling before the hearing and 'Part 36' offers
7. Allocating a claim to the right track
8. The small claims track
9. The fast track
10. The multi-track
11. What you may get from the court
12. After the hearing

Discrimination outside of employment: the claims process in England and Wales

As such, you should try your best to resolve a complaint with a service provider in a friendly and constructive way before going to court.

Often problems can be quickly and easily put right. For example, if you are having difficulty in accessing a service, you should tell someone: they may be able to sort out your complaint there and then.

In all situations where you have a problem, it’s a good idea to keep a record of all discussions that take place and the names and positions of those involved. If a settlement is reached as a result of your discussions, ask the service provider to confirm it with you in writing.

Next step -  Preliminary steps and avoiding legal action

Useful link:  Her Majesty's Courts Service