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Making a claim to an employment tribunal should be a last resort.
Sorting out workplace problems in a friendly and constructive way, without legal action, could well help you more than going to an employment tribunal.
Here we explain your options. It starts with an informal grievance to your employer, which can lead onto your recording a 'formal grievance'. We set out this procedure, which in most cases you must follow before going to a tribunal.
You may wish to go to the Advisory Conciliation and Arbitration Service (ACAS). Other bodies, such as your trade union, Access to Work or the Citizens Advice Bureau may also help.
Look at our tips for sorting out workplace problems while avoiding legal action.
There are a number of steps you can take to resolve workplace problems in a friendly and constructive way, without legal action.
Resolving problems with your employer in this way can often result in a better outcome for you than taking a tribunal claim.
The first steps you take in raising the difficulties with the employer can help determine how quickly and successfully a situation gets sorted out. So, before you do anything, consider all your options.
Making a claim to an employment tribunal should be a last resort. Here we explain different ways to resolve problems at work, without taking legal action.
Do not assume that your employer is unwilling to resolve problems or take positive steps to support you at work. Unless the employer knows about your concerns, they cannot put things right. A good first step is to raise your complaint informally.
For example, if you are requesting a reasonable adjustment tell your employer that Access to Work the government agency which gives employers money towards making workplaces accessible to disabled people can pay most of the cost of making adjustments.
Make a note of what is said at any meetings or discussions about the grievance. And keep copies of any letters about the grievance.
If you and your employer do not resolve the grievance informally, your next step could be to make a formal, written grievance.
Ask for a copy of your employer's grievance procedure. This should tell you how your employer will deal with your complaint including:
If your employer does not have a grievance procedure, or will not give you a copy of it, you should still put your complaint in writing.
This is because the employment tribunal will not accept a claim unless you have first made a formal, written grievance to your employer.
To find out more about these rules, known as Statutory Dispute Resolution Procedures, see Time limit for taking a claim to tribunal.
Send your employer a brief letter saying that you wish to make a formal grievance. Under the statutory dispute resolution procedures this is known as a 'step one letter'. Our Resources at the top of this page give some examples which may help you to write your grievance letter.
Include in your letter a statement giving the details of your grievance.
The employer will usually arrange a meeting to discuss your grievance.If you need any adjustments made to help you take part in the grievance meeting, ask for these before the meeting.
You have a legal right to take someone to the grievance meeting with you. This could be a trade union representative or a work colleague.
At the grievance meeting, you will have chance to explain your complaint.
At the close of the meeting, you should be told what will happen next. The employer may want to investigate further before making a decision. For example, if your complaint is about your manager or other colleagues, the employer will probably ask them to explain their actions.
You should also be told when the employer will make a decision.
The normal time limit for making a disability discrimination claim to the employment tribunal is three months less one day from the date the discrimination happened.
Raising a grievance with your employer is not the same as making a tribunal claim. Make sure that you do not run out of time for making a tribunal claim while you are trying to resolve your complaint internally.
For more information about time limits see Time limit for taking a claim to tribunal.
There are other ways to try and sort out your complaint with the employer without taking legal action.
If your employer's grievance procedure offers you a right of appeal, you should use it.
This is because new statutory dispute resolution procedures give tribunals the power to reduce the amount of compensation it awards to a claimant (that is, you) who did not make an appeal.
If you are unable to resolve your complaint with your employer but do not want to make a tribunal claim, you can use the Advisory Conciliation and Arbitration Service's (ACAS) mediation scheme. Sometimes, a neutral third party (ie the ACAS mediator) can help the two sides reach an agreement. No one can be ordered to take part in mediation; both you and the employer must agree to use this method.
We explain more about ACAS in Where can I get help. For more details about ACAS mediation see www.acas.org.uk.
The questionnaire is a form that can be used in some situations when you believe you have been discriminated against. It gives you the chance to ask your employer questions about the way they have treated you. The DL56 questionnaire form is especially for disability discrimination situations, the RR65 questionnaire is for race discrimination, and the SD74 questionnaire is for sex discrimination. If your case is about equal pay there is also an equal pay questionnaire.
Using the questionnaire can be the first step in taking a tribunal claim. Any replies the employer gives you can be used as part of your evidence at tribunal.
Using a questionnaire does not mean you have to then make a tribunal claim. Sometimes, getting a questionnaire can make the employer reconsider their actions and offer a resolution you are happy with.
If possible, get help with raising your grievance. If you prepare your grievance thoroughly, you are more likely to get a good result. People who may advise or support you in raising a grievance are:
If you are a member of a trade union, tell your workplace representative about your complaint as soon as possible and before you take any formal action. The trade union can advise you on how best to raise your grievance and go with you to grievance meetings.
If you do not know who your local union representative is, contact the trade union's head office or the national equality officer who can put you in touch with your local union representative.
If there is a staff association at your workplace, contact them as soon as possible, as they may be able to offer advice and support.
Many disability organisations (for example, Royal National Institute for the Deaf) provide leaflets and website information about disabled people's rights at work. Some organisations produce fact-sheets aimed at improving employers' understanding of a disability and its possible effects and explaining how easily and cheaply reasonable adjustments can be made. You can show this information to your employer.
The Disability Law Service (telephone 020 7791 9800) and DIAL UK (Disability Information and Advice line tel 01302 310123) give advice on workplace rights.
Access to Work (ATW) is part of Jobcentre Plus, which is run by the government's Department of Work and Pensions.
Research shows that disabled people are less likely to be in paid work than people who are not disabled. Access to Work helps to tackle this inequality by:
Access to Work can pay the whole cost of reasonable adjustments for new employees and up to 80 per cent for existing employees.
Access to Work can also help if you are applying for jobs, for example, by providing an interpreter for job interviews.
For more information about Access to Work and how to apply for a grant go to www.jobcentreplus.com or contact your local Jobcentre Plus office.
Your local Citizens Advice Bureau (CAB) can advise you on your rights at work. Your CAB adviser can help you write letters to the employer. Sometimes, the CAB will provide representation if you make a claim at the employment tribunal. Find out more at www.citizensadvice.org.uk.
Law centres were set up to provide free and independent legal services in their local area. You can find out if there is a law centre in the area where you live or work on (telephone) 020 7387 8570 or at www.lawcentres.org.uk.
Our Helpline gives advice and information about your rights and what to do if you have experienced discrimination.
The role of the Advisory Conciliation and Arbitration Service (ACAS) is to help employees and employers resolve disputes at work. ACAS gives impartial information about employment law to both employees and employers.
If you have problems at work, ACAS can explain your rights at work. They can also tell you what legal duties your employer has. ACAS cannot take sides or give specific advice about your personal situation. You can contact ACAS via:
If you and your employer are still unable to resolve your complaint, you may then decide to make a claim to an employment tribunal. Making a tribunal claim can be demanding and it can take a long time. What really counts is being realistic about the strength of your claim and preparing your case thoroughly.