Resolving an issue informally

Sometimes it's possible to resolve a problem quickly by talking to the people involved, without going through any formal procedures (but be careful about missing any deadlines if you do need to go to court). It's always a good idea to seek advice before raising an issue directly with the person(s) involved. See Getting help and advice.

If you feel able to, you should consider raising the problem with the person, organisation or public authority that you feel has breached your human rights, either by speaking to them or writing a letter. You should explain the issue and say that you feel you have a complaint on human rights grounds, and ask for a response to your complaint.

Alternatively, if you don't think you are able to speak to them yourself, you could consider finding an advocate to support and help you get your views across.

What is an advocate?

An advocate is someone who can represent and defend your views, needs, wishes, worries and rights if you do not feel able to do this yourself. Advocates can also help you to participate in and make decisions. They are wholly independent and should be there to help you, not to get personally involved in your case. They are not the same as legal advocates, such as lawyers, who have specialist legal knowledge and training. Legal advocates represent people formally, in courts or tribunals.

Find out more about advocates by contacting one of the organisations above in Getting help and advice.

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