Creating a fairer Britain
The Equality Advisory and Support Service (EASS) was commissioned by Government in 2012 to replace the EHRC Helpline.
The EHRC is no longer able to respond to individual enquiries as the EASS has taken over this role. Information about the decision to close the Helpline is available on the Government Equalities Office website.
The EASS is an advice service aimed at individuals who need expert information, advice and support on discrimination and human rights issues and the applicable law, particularly when this is more than advice agencies and other local organisations can provide.
The service is run by Sitel working with Disability Rights UK and other partners. The EASS works collaboratively with other advice organisations from whom it receives referrals, and with the EHRC. It does this by referring on potential test cases and sharing information to inform the EHRC's wider work on equality and human rights. Information is only passed on with the consent and knowledge of the individual concerned.
The EASS can:
But it cannot:
The contact details for the service are:
Phone: 0808 800 0082
Textphone: 0808 800 0084
Post: FREEPOST Equality Advisory Support Service FPN4431
09:00 to 20:00 Monday to Friday
10:00 to 14:00 Saturday
closed on Sundays and Bank Holidays