Creating a fairer Britain
The Equality Act came into force on 1 October 2010. Some of the information on this page may be out of date.
This section aims to help you understand your rights when using public transport networks throughout England, Wales and Scotland, and when travelling by air to or from Europe. It looks at what levels of access you can expect from public transport providers – both vehicle access and the availability of timetable information. It also outlines the laws governing access to transport and what you can do if you feel a particular service is excluding you or treating you less well than other members of the public.
Current rights legislation specifically covering transport primarily addresses issues of access. This section therefore focuses on problems that may be encountered by disabled people, although in some cases rights may also cover other members of the public. For air travel, the rights cover anyone who has difficulty moving around, for example, because of their disability, age or a temporary injury. If you encounter discrimination while using public transport in Britain on the basis of your race, religion, sexual orientation or gender, or you want more information on these issues, you should also consult other relevant sections of this site. It is not yet unlawful to discriminate against someone on the grounds of age when providing a service.
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