Guidance for businesses

Advice and Guidance

Who is this page for?

  • Any organisation providing a service

Which countries is it relevant to?

    • England flag icon


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    • Scotland flag icon


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    • Wales flag icon


This guide tells you how you can avoid all the different types of unlawful discrimination. We give you an overview of how equality law applies to all businesses, and then we go on to look at particular issues that businesses providing goods, facilities or services in different sectors may need to think about when considering what equality law requires them to do.

If your business is not in this list, it does not mean that equality law does not apply to you. Reading this guide will help you and your business. Use it to work out how to apply what it says to your business. 

It does not matter whether you give the service for free (for example, giving someone information about your paid-for services) or if you charge for it. It does not matter if you are set up as a sole trader, a partnership, a limited company or any other legal structure. The size of your business does not matter either. Equality law applies to you.

Equality law affects everyone responsible for running your business or who might do something on its behalf, including staff if you have them.

This guide also contains the following sections, which are similar in each guide in the series and contain information you are likely to need to understand what we tell you about running a business in a way that meets the requirements of equality law:

Last updated: 19 Feb 2019

Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.


Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.