Public Sector Equality Duty case studies

Advice and Guidance

Who is this page for?

  • Public sector

Which countries is it relevant to?

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Types of case studies

This section provides examples of how public authorities have used the Public Sector Equality Duty under section 149 of the Equality Act 2010 or under the previous duties in their employment, services or policy making. Where possible, we have highlighted how the PSED enabled public authorities to achieve tangible benefits for their staff and service users including:

  • Financial benefits: increasing cost-effectiveness and saving resources.
  • Organisational benefits: increasing transparency or accountability, better decision-making, improving organisational culture.
  • Social benefits: providing better access to services, increasing social inclusion, preventing discrimination and/or community tensions and tackling stereotypes.
  • Individual benefits: improving a person's life chances.

Health and social care

  • Increasing awareness of bowel cancer symptoms among the Asian Community – NHS Hillingdon Clinical Commissioning Group (formerly NHS Hillingdon)
  • Using equality information to reduce non-attendance at the Diabetic Eye Screening Programme – Royal Marsden NHS Foundation Trust
  • Supporting job applications from disabled people: improving confidence and work experience for disabled people – Frimley Park Hospital

By sharing these examples the Commission is not making a judgment about whether a particular public authority is meeting any or all of their legal obligations.

Last updated: 13 Oct 2020

Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.


Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.