Support organisations

The experience of being bullied or harassed can be very difficult to deal with alone. There are a number of organisations at national, regional and local level who can offer support. Below are listed some key points of contact at national level. In turn, they may be able to put people onto local sources of support if preferred.

Practical Guide - reporting disability hate crime

The United Kingdom Disabled People's Council (UKDPC) has produced a guide on ways in which disabled people and disabled people's organisations can become involved in reporting disability hate crime.

Download: Disability Hate Crime, how to get involved from the UKDPC website.

Learning Disability

Mencap - support thousands of parents, carers and people with a learning disability to lead a full and valued life.

Telephone: 0808 808 1111

123 Golden Lane
London EC1Y 0RT

Mencap Cymru - runs the Wales Learning Disability Helpline which offers information and support on a range of issues.
Telephone: 0808 808 1111

Mencap Cymru
31 Lambourne Crescent
Cardiff Business Park
CF14 5GF

Mental Health Organisations

Mind - Information and support on mental health issues, including how to get help.

Telephone: 0845 766 0163

PO Box 277
M60 3XN

Mind Cymru
3rd Floor, Quebec House
Cowbridge Road East
Cardiff CF11 9AB

Scottish Association for Mental Health - Scotland is main mental health charity.
SAMH Information Service,
Cumbrae House,
15 Carlton Court,
Glasgow, G5 9JP.

Telephone: 0141 568 7000

Domestic Violence

Women's Aid: national charity working to end domestic violence against women and children.

Women's Aid Federation of England,
Head Office,
PO BOX 391
Bristol, BS99 7WS

England: 0808 2000 247
Scotland: 0800 027 1234
Wales: 0808 80 10 800


Welsh Women's Aid: does not offer a Helpline service but provides referrals to local support groups.
Telephone: 029 2039 0874

Children and Young People's Organisations

Children in Scotland is the national agency for voluntary, statutory and professional organisations and individuals working with children and their families in Scotland.

Children in Scotland
Princes House
5 Shandwick Place

Telephone: 0131 228 8484

Children in Wales - is the national umbrella organisation for those working with children and young people in Wales. Their aims are to promote the interests of these groups and take action to meet their needs.

Children in Wales Head office
25 Windsor Place
CF10 3BZ

North Wales office
Children in Wales
Unit 2
Victoria Dock
Balaclafa Road
LL55 1TH

Telephone: (029) 2034 2434 |(01286) 677570 (North Wales)

NSPCC - National Society for the Prevention of Cruelty to Children is the UK's leading charity specialising in child protection.

Weston House,
42 Curtain Road,
London EC2A 3NH

Telephone: 0808 800 5000
Text phone: 0800 056 0566

NSPCC Cymru/Wales Child Protection Helpline

Telephone: 0808 100 2524.
email: In English or Welsh.
Textphone: 0808 100 1033

Older people

Age UK - The new name for the merged charities Help the Aged and Age Concern. Info and advice for the general public, including factsheets about elder abuse and where to get help.

York House
207-221 Pentonville Road,
London N1 9UZ
Telephone: 0800 107 8977

Astral House
1268 London Road,
London SW16 4ER
Telephone 020 8765 7200

Age Cymru is a national charity working to improve the lives of older people in Wales.

Age Cymru,
TÅ· John Pathy,
13 / 14 Neptune Court,
Vanguard Way,
Cardiff CF24 5PJ
Telephone: 029 20 431555

Homeless people

Shelter - Housing and Homelessness charity.

88 Old Street,
London EC1V 9HU

Shelter Scotland,
4th floor, Scotiabank House,
6 South Charlotte Street,
Edinburgh, EH2 4AW

England and Scotland: 0808 800 444
Wales: 0845 075 5005

Victims and survivors

Victim Support - Is a national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected, across England and Wales.

Victim Support
Hannibal House
Elephant and Castle Shopping Centre

Telephone: 0845 30 30 900

Victim Support Scotland is the lead voluntary organisation in Scotland helping people affected by crime. It provides emotional support, practical help and essential information to victims, witnesses and others affected by crime.

Victim Support Scotland
15/23 Hardwell Close

Telephone: 0131 668 4486

Victim Support Cymru

Victim Support Wales
10 Drake Walk
Atlantic Wharf
CF10 4AN

Telephone: 0845 612 1900


ACE Advisory centre for education - National charity that provides advice and information to parents and carers on a wide range of school based issues including exclusion, admissions, special education needs, bullying and attendance.

Advisory Centre for Education (ACE),
1c Aberdeen Studios,
22 Highbury Grove,
London N5 2DQ

Telephone: 0808 800 5793

Last updated: 16 Jul 2018