If you want to ask us for assistance with an issue, then how you do this depends on who you are.
Legal representatives should call the Legal Helpline (Monday to Friday, 9am to 5pm).
England: 0161 829 8190
Wales: 029 2044 7790
The Legal Helpline can also be contacted at firstname.lastname@example.org
Please bear in mind that securing assistance will normally take upwards of 4 weeks so we ask that you contact us as soon as you can.
Equality Advisory and Support Service
Individuals who wish to have their issue assessed for its strategic value, should call the Equality Advisory Support Service (EASS). The EASS receives calls from individuals and works collaboratively with advice agencies and other organisations who make referrals to it.
It provides information, assistance and support (but not legal advice or representation) to individuals across Britain about discrimination and human rights issues and the applicable law.
If the EASS view the facts as being of strategic interest to the Commission, they will refer the matter to us for further scoping. We will then decide whether to offer support. The EASS could, alternatively, refer you to another agency who might be better placed to help you.
It is important to contact the EASS as soon as you feel you might have an issue, as it will take time to decide if you have a legal issue of strategic interest. As courts and tribunals have strict time limits, then any delay could have serious consequences.
Last updated: 03 Mar 2020