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What countries does this apply to?

  • England
  • Scotland
  • Wales

We have set up a confidential email hotline for anyone who is concerned about incidents of harassment in McDonald's. You can report concerns by emailing mcdonalds@equalityhumanrights.com 

For general enquiries and information about us

Contact us using the following methods:

Email us using our email address: correspondence@equalityhumanrights.com

Call us using our phone number: 0161 829 8100

Write to us using our postal address:

Equality and Human Rights Commission
Correspondence Unit
Third floor
Windsor House
50 Victoria Street
London
SW1H 0TL

Our office hours are Monday to Friday, 9am to 5pm. 

If your enquiry requires a response, we usually aim to reply within 20 working days. However, if we are experiencing very high levels of enquiries, it may take us longer to reply than usual. We apologise for this, and hope you will bear with us

Other ways to find out more about us:

Read about us and about our work.

Find out about our office locations.

For information, advice and support on discrimination and human rights issues

Contact the Equality Advisory Support Service (EASS):

Phone: 0808 800 0082

You can email using the contact form on the EASS website.

The EASS website also offers BSL interpretation, web chat services and a contact us form.

Post:
FREEPOST
EASS HELPLINE
FPN6521

Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays 

What is the EASS?

The EASS is commissioned by government and works with other advice organisations and with the Equality and Human Rights Commission.

The Commission is unable to respond to individual enquiries for advice and support as this is the role of EASS. If you are unhappy with the service EASS has provided please follow the EASS complaints process.

The EASS can:

  • give bespoke advice to individuals across the whole of Great Britain on discrimination issues
  • explain legal rights and remedies within discrimination legislation, across the three nations
  • explain options for informal resolution and help people to pursue them
  • refer people who cannot or do not wish to go down this road to conciliation or mediation services
  • help people who need or want to seek a legal solution by helping to establish eligibility for legal aid and, if they are not eligible, to find an accessible legal service or to prepare and lodge a claim themselves

But it cannot:

  • provide legal advice
  • provide representation in any legal proceedings
  • provide advice on court or tribunal procedures once a claim has been issued
  • advise on the strength of a case or the evidence needed to prove a case
  • provide advice to employers
  • provide advice to solicitors and other professional advisors

The Equality Advisory and Support Service (EASS) is an independent advice service, not operated by the Equality and Human Rights Commission.

For complaints about the Equality and Human Rights Commission

Read our complaints policy. To make a complaint, you can email us at:

complaints@equalityhumanrights.com

You can also write to us at:

Correspondence Unit
Equality and Human Rights Commission
Arndale House
Arndale Centre
Manchester
M4 3AQ

If you are unable to send us your complaint in writing because of a disability and you need a reasonable adjustment, please call us on 0161 829 8100. 

For letting us know about your discrimination claim

Claims in England and Wales

There is no set format that this information needs to take. We suggest sending us a copy of the claim form and a letter stating:

  • that you are giving the Equality and Human Rights Commission notice of the issuing of proceedings under the Equality Act 2010
  • the name of the other party
  • the name of the court 
  • the case number

Please send this to us by email:

commencementofproceedings@equalityhumanrights.com

Do not send confidential documents. 

Claims in Scotland

In Scotland you should send us a copy of the writ or statement of claim.

Please send this to us by email:

legalrequestscotland@equalityhumanrights.com

If you are unable to provide claims information to us electronically due to a disability or any other reason please call us on 0161 829 8327. Leave a message and we will contact you to ensure that your claim is registered with the Commission.

Why do I need to send this information?

Court rules say that when you bring a complaint relating to equality you must let the Equality and Human Rights Commission know about it. 

For claims in county court (England and Wales), this is set out in paragraph 2 of the rules (known as a Practice Direction), under section 114 of the Equality Act 2010.

For claims in sheriff court (Scotland), this is set out in Rule 44.2 of the Ordinary Cause Rules and Rule 17.14 of the Simple Procedure Rules.  

The purpose is for us to see the nature and volume of discrimination law cases brought to the courts. It also provides us with the opportunity to intervene in a case under Section 30 of the Equality Act 2006.

We do this if the case is in line with our litigation and enforcement policy and we think we can assist the court by providing expert testimony. Therefore, information that gives enough detail for us to consider this is useful.

The information we receive is for intelligence purposes only and is not routinely published. It is logged and stored in accordance with our security and data retention policies. To see how we use your personal data when you give it to us, please see our privacy notice.

For problems with this website

Use our online form to send us feedback.

We are always trying to improve our website and welcome your feedback and suggestions.

If you are unable to fill out the form, please take a look at the alternative ways to contact us.

For data protection requests

The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 regulate how information about individuals is handled, stored, used and shared.

Our data protection policy sets out how we comply with the law to make sure that we handle and protect personal data appropriately. 

If you would like us to supply you with a copy of any personal data we hold about you, please email the Information Governance team, or post your request to:

Information Governance Team
Equality and Human Rights Commission
Arndale House
The Arndale Centre
Manchester
M4 3AQ

For Freedom of Information (FOI) requests

You can email us at:

foi@equalityhumanrights.com

You can also write to us at:

Attention: Information Governance Team
Equality and Human Rights Commission
Arndale House
The Arndale Centre
Manchester M4 3AQ

Read more about our Freedom of Information policy here.

For whistleblowing or reporting concerns about your employer

Complete the online form

Alternatively, you can email your concerns to whistleblowing@equalityhumanrights.com 

You can also call us on 0161 829 8100 to arrange a call.

If you need an Easy Read guide about the information we need from you, email whistleblowing@equalityhumanrights.com 

Read more about our work on whistleblowing here.

For media enquiries

If you work in the media, please speak to our press office:

Our office hours are Monday to Friday, 9am to 5pm. For out of hours enquiries, please continue to call 0161 829 8102, as emails are not routinely monitored out of hours.

This number is for media enquiries only. To contact us about all other queries, please call 0161 829 8100, or email correspondence@equalityhumanrights.com

If you need support or advice about discrimination, please contact the Equality and Advisory Support Service (EASS).

For enquiries about becoming a supplier or contractor with us

Visit our Procurement Portal to learn about contract opportunities for goods and services that cannot be procured through current contracts or framework agreements.

Higher value contract opportunities are also advertised on contracts finder and on the Find a Tender service as required. The Commission also publishes contract award notices for the advertised higher value contract opportunities.

When you first visit the Portal please register by following the Register Free link at the top right of the landing page.

Remember to select the Common Procurement Vocabulary (CPV) codes of interest which will generate automatic email notification when an advert is published containing those codes.

We use the following CPV codes on a regular basis.

  • 79315000 - Social research services
  • 98200000 - Equal opportunities consultancy services

Read more about our procurement processes here.

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